Privacy Policy

Last updated: 30.07.26

This Privacy Policy explains how Zazzera Arts, a sole proprietorship registered in Norway, collects, uses, and protects your personal information when you visit our website, make a purchase, or subscribe to our mail club.

1. Who We Are

Data Controller: Zazzera Arts Address: PO Box 3023 Hillevåg 4095 Stavanger Email: hello@zazzeraarts.com Website: zazzeraarts.com

Depending on how you interact with us, we may collect:

• Contact information: name, email address, shipping/billing address, phone number
• Order information: products purchased, order history, payment amount
• Payment information: processed securely by our payment providers (see Section 5) — we do not store full card details ourselves
• Subscription information: if you join our mail club, we store your subscription status, billing cycle, and renewal dates
• Communications: messages you send us via contact forms or email
• Technical information: IP address, browser type, and device information, collected automatically when you visit our site
• Cookies: see Section 7

• Process and fulfill your orders and subscription deliveries
• Communicate with you about your order, subscription, or inquiries
• Send you service-related notices (e.g., payment issues, renewal reminders)
• Comply with accounting, tax, and legal obligations (e.g., customs declarations for international shipping)
• Improve our website and customer experience
• Send marketing communications, but only if you have opted in (see Section 8)

4. GDPR

Where GDPR applies, we process your data based on:

• Contract — to fulfil an order or manage your subscription
• Legal obligation — e.g., bookkeeping and customs/tax requirements
• Consent — for marketing emails and non-essential cookies
• Legitimate interest — for basic site security and fraud prevention

5. Sharing Your Information

We share personal data only where necessary, with:

• Payment processors (e.g., [Stripe / PayPal / Vipps / Klarna — list whichever you actually use]), to securely process payments
• Shipping carriers (e.g., Posten, Bring, PostNord), to deliver your order, including information required for customs declarations on international shipments
• Website and subscription platform providers (e.g., WordPress, WooCommerce, YITH), who host and operate the technical infrastructure of our store
• Tax and accounting service providers, where required for bookkeeping or VAT/IOSS reporting
• Anti-spam services (e.g., Akismet), to filter spam from contact forms

We do not sell your personal data to third parties.

6. International Transfers 

As a Norway-based business selling internationally, including to customers in the EU and elsewhere, your order and shipping information may be transferred to carriers, payment processors, or service providers located in other countries. 

7. Cookies

Our website uses cookies to:

• Keep your shopping cart and account session working correctly
• Understand how visitors use our site (analytics)
• Support advertising or marketing tools, if used

You can control or disable cookies through your browser settings. 

8. Marketing Communication

If you subscribe to our newsletter or opt in at checkout, we may send you occasional marketing emails about new products, promotions, or updates. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.

9. Data Retention

We retain personal data for as long as necessary to:

• Fulfil the purpose it was collected for (e.g., processing your order)
• Comply with Norwegian bookkeeping law, which generally requires accounting records to be kept for a minimum number of years
• Resolve disputes or enforce our agreements

Subscription and order data is retained for the duration of your relationship with us and for the legally required retention period afterward.

Refund & Returns Policy

At Zazzera Arts we want you to be completely happy with your purchase. Please read our policy carefully before placing an order.

---

 

Mail Club Subscriptions 

Due to the curated and personalised nature of our monthly mail subscriptions we are unable to offer refunds on shipped mail clubs. Each monthly package is uniquely prepared for that billing period. 

However we will always make it right if:

• Your package arrives damaged — contact us within 7 days with a photo and we’ll send a replacement or issue store credit
• Your package does not arrive within 21 days — contact us and we’ll investigate and resolve it for you

---

 

Individual Products (Art Prints & Other Items)

We offer a full refund within 30 days of receiving your order on individual product purchases, in accordance with Norwegian and EU consumer law.

To be eligible for a return your item must be:

• Unused and in its original condition
• In its original packaging
• Returned within 30 days of the date you received it

The following are not eligible for return:

• Personalised or custom made items
• Digital downloads

---

 

How to Request a Return or Refund

1. Contact us through our Contact page within 30 days of receiving your order
2. Include your order number and reason for return
3. We’ll respond with return instructions and the return address
4. Ship the item back to us — please note that return shipping costs are the responsibility of the customer
5. Once we receive and inspect the returned item we’ll process your refund.

We recommend using a trackable shipping method for your return as we cannot be responsible for items lost in transit on the way back to us.

---

 

Refund Processing

Once your return is received and approved your refund will be processed to your original payment method within 5 business days. Please allow an additional 3–5 working days for the amount to appear in your account depending on your bank or payment provider.

---

 

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item please contact us through our Contact page within 7 days of receiving your order. Include:

• Your order number
• A photo of the damaged or incorrect item

We’ll arrange a replacement or full refund at no extra cost.

---

 

Cancellation Before Shipping

If you wish to cancel an order before it has been shipped please contact us as soon as possible through our Contact page. We’ll do our best to cancel it in time. Once an order has been dispatched it falls under our standard returns policy above.